CANCELLATION POLICY

CANCELLATION PENALTIES   

a)        In the case of cancellation or reduction in reservations at least by 10% in the period specified as Top Season, further for groups over 5 rooms and reservations, whose value exceeds 5.000 €.

• in an amount of 30% from the non-realised value of the order, if the Customer cancels the order in writing 15 – 30 days before the planned arrival of clients,
• in an amount of 50% from the non-realised value of the order, if the Customer cancels the order in writing 7 – 14 days before the planned arrival of clients,
• in an amount of 75% from the non-realised value of the order, if the Customer cancels the order in writing 3 – 6 days before the planned arrival of clients,
• in an amount of 90% from the non-realised value of the order, if the Customer cancels the order in writing 1 – 2 days before the planned arrival of clients,
• in an amount of 100% from the non-realised value of the order, if the Customer cancels the order in writing on a day of the planned arrival of clients or if the order is not cancelled at all (so called „no show“)

b)        In the case of cancellation or reduction in reservations at least by 25% of other reservations 

• in an amount of 10% from the non-realised value of the order, if the Customer cancels the order in writing 15 – 21 days before the planned arrival of clients,
• in an amount of 25% from the non-realised value of the order, if the Customer cancels the order in writing 7 – 14 days before the planned arrival of clients,
• in an amount of 50% from the non-realised value of the order, if the Customer cancels the order in writing 3 – 6 before the planned arrival of clients,
• in an amount of 75% from the non-realised value of the order, if the Customer cancels the order in writing on a day of the planned arrival before 4 p.m. until 2 days before the planned arrival
• in an amount of 100% from the non-realised value of the order, if the Customer cancels the order in writing on a day of the planned arrival of clients after 4 p.m. or if the order is not cancelled at all (so called „no show“)

c)        In the case of premature departures of clients without Provider´s fault

• in an amount of 100% from the non-realised ordered services for the first 3 days after premature departure of client.
• in an amount of  50% from the non-realised ordered services for other days after premature departure of client.